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Unfortunately it really is an industry wide rule that two accounts can't operate from the same IP. If more than one of the accounts claimed a bonus from them as well, then it's pretty much assured they will do this.
You are welcome to submit a complaint form and we can reach out to Tonybet about the issue but if they have pinged you for the same IP and refunded your deposit already there probably isn't a lot we can do apart from maybe get a fuller explanation and some proof from them really.
Last edited by Optional; at First of all thanks for your reply mate. The player has reportedly contacted the Estonia based sports betting site multiple times over live chat and email inquiring on the status of his withdrawal.
The player increased his balance to A TonyBet Sportsbook player has filed a complaint. After requesting a payout, he was told that the cashier was having technical problems and so he continued playing.
TonyBet has yet to process the withdrawal. After making a payout request with the Estonia based sportsbook, the player reported all communication stopped.
The topic covered in today's iGaming news broadcast is an update on a recent TonyBet Sportsbook SBR rating D complaint filed by a player who believes that he had winnings confiscated unjustly.
The player sent a private message to an SBR message board administrator sharing his experience with the Estonia based online betting site.
The TonyBet Sportsbook complaint reported on two weeks ago has been resolved. The player has since received the withdrawal.
He was told that the payout was being processed. Over a month has gone by and he has yet to be paid. The player registered with the online betting site five weeks ago to wager on the Champions League.
Resolver is not affiliated to, linked with or otherwise endorsed by TonyBet. We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
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